Guggenheim Bilbao Museum

A Guggenheim for every visitor

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SectorCulture- MuseumsTeamStrategy, Data Analytics, CRO, UX, Web Design and Content

We personalise the experience of each user in order to make it unique and increase the likelihood of them visiting the museum in person.

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Translating strategic objectives into digital objectives

Through analysing content consumption, we put the focus on that which interests users most. We use it to know what users find most attractive when sending out strategic content identified by the museum to reach their objectives.

Getting to know the user. Plan your visit

We want to know and understand the users’ interests, attending to their motivations instead of their identities, which gives us a great foundation of knowledge and allows us to rethink the museum’s offer.

Data driven design

In the same way at the white walls of the museum give protagonism to the works they support, we designed a website that gives all the importance to meeting the users’ needs and interests.

Impact
80%
More than Use of "Plan your visit"
ထ%
More than Knowledge of the user
32K
Record reached of Museum followers
5%
More than recurring sessions
24%
More than Income (€)
44%
More than income in mobile devices (€)